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Theoretical Framework for Mapping Information of Social-Technical Processes: A Case of Operating Theatre Waiting List Management Process

Theoretical Framework for Mapping Information of Social-Technical Processes: A Case of Operating Theatre Waiting List Management Process
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Author(s): Gerhardine Foo (University of Southern Queensland, Australia) and Latif Al-Hakim (University of Southern Queensland, Australia)
Copyright: 2006
Pages: 5
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch197
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

This paper develops a theoretical framework for mapping the social technical process and in specific the Operating Theatre Waiting List process. It uses the technique IDEF0 and employs coordination theory and Sociotechnical systems theory. It concludes that the developed theoretical framework is useful for redesigning social-technical processes particularly those of the Operating Theatre Waiting List’s. The motivation for this research is to find an effective information mapping tool that can provide a valid platform for evaluating different OTWL scenarios to enable the most applicable design to be selected. It is hoped that with better design of information flow that allows effective coordination of activities of the OTWL process, the quality of healthcare will improve.

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