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Unattended Delivery for Online Shopping: An Exploratory Study From Consumers Perspectives

Unattended Delivery for Online Shopping: An Exploratory Study From Consumers Perspectives
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Author(s): Brett Ferrand (University of Portsmouth, UK), Mark Xu (University of Portsmouth, UK) and Martyn Roberts (University of Portsmouth, UK)
Copyright: 2006
Pages: 4
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch008
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Waiting for items to be delivered and the failure of scheduled delivery can offset the time-saving and convenience benefits of online shopping. This paper reports on part of a survey-based study that examines consumers’ perception of current delivery options when shopping online in the UK. It found that the delivery options currently offered by eTailers were limited and the level of negative attitude towards the current delivery processes was high. UK consumers do not perceive unattended delivery as a particularly favourable choice as widely reported in US and Europe, but see online tracking and local collection points as more convenient delivery options.

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