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The Use of Para lingual Web Pages to Improve Trust in E-Government Web Sites in Regions of Highly Bilingual Populations

The Use of Para lingual Web Pages to Improve Trust in E-Government Web Sites in Regions of Highly Bilingual Populations
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Author(s): Roy H. Segovia (San Diego State University, USA) and Murray E. Jennex (San Diego State University, USA)
Copyright: 2006
Pages: 2
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch285
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

The World Wide Web (Web) has become increasingly integrated into society generating a wider impact on our lives. Additionally, the Web is becoming more global in scope and application. This globalization of the Web is seen in the proliferation of languages that are now encountered in the myriad of web pages that exist, whereas initially most web pages were in English. The wide impact is seen in the many services and functions that are now available through web pages and portals that consumers and citizens now use on a daily basis. One of the newer applications of the web is electronic government or, e-government. This is composed of a vast range of information and services that governments at all levels can provide their constituents using the Internet. The impetus to implement e-government can be attributed to government’s growing awareness of the need to attain more democratic governance (Coleman and Gotze 2001; OECD 2001), coupled with a widespread public interest in the potential of ICT to empower citizens and to increase government accountability (Hart and Teeter 2003). Cost control and improved service to citizens is another driver. The United States E-Government initiative targets use of improved Internet-based technology to make it easy for citizens and businesses to interact with the government, save taxpayer dollars, and streamline citizen-to-government communications. Current E-Government Strategy identifies several high-payoff, government-wide initiatives to integrate agency operations and information technology investments. The goal of these initiatives is to eliminate redundant systems and significantly improve the government’s quality of customer service for citizens and businesses (USOMB, 2005).

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