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Book Chapter	IT Service Management Architectures Torben Tambo, Jacob Filtenborg (2018). Encyclopedia of Information Science and Technology, Fourth Edition 11 pages.
Book Chapter	IT Service Management Architectures Torben Tambo, Jacob Filtenborg (2019). Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship 13 pages.
Book Chapter	Enhancing Service Integrity of Byzantine Fault Tolerant Applications Wenbing Zhao (2015). Encyclopedia of Information Science and Technology, Third Edition 8 pages.
Book Chapter	Electronic Word-of-Mouth in the Service Industry: An Empirical Analysis on Sharing Economy Services Matteo De Angelis, Roberto Florio, Cesare Amatulli (2020). Exploring the Power of Electronic Word-of-Mouth in the Services Industry 19 pages.
Book Chapter	Determining Impact of Demographics on Perceived Service Quality in Online Retail Prateek Kalia, Penny Law, Richa Arora (2019). Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship 18 pages.
Book Chapter	Determining Impact of Demographics on Perceived Service Quality in Online Retail Prateek Kalia, Penny Law, Richa Arora (2018). Encyclopedia of Information Science and Technology, Fourth Edition 15 pages.
Journal Article	An Integrated Methodology for the Evaluation of Electronic Port Services Nikolaos Marianos, Maria Lambrou (2010). International Journal of Service Science, Management, Engineering, and Technology 21 pages.
Book Chapter	An Integrated Methodology for the Evaluation of Electronic Port Services Nikolaos Marianos, Maria Lambrou (2012). Technological Applications and Advancements in Service Science, Management, and Engineering 22 pages.
Book Chapter	Managing the NICS Project at the Royal Canadian University Charalambos L. Iacovou (2006). Cases on Information Technology and Organizational Politics & Culture 15 pages.
Book Chapter	A Bibliometric Analysis of Electronic Government Research Yogesh K. Dwivedi (2009). E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy 81 pages.
Book Chapter	Emerging E-Services in Accounting: A Longitudinal Case Study Benita M. Gullkvist (2009). Cases on Managing E-Services 18 pages.
Book Chapter	Web Services and B2B Collaboration Susy S. Chan, Vince Kellen (2008). Electronic Commerce: Concepts, Methodologies, Tools, and Applications 8 pages.
Book Chapter	Information Technology as a Service Robin G. Qiu (2007). Enterprise Service Computing: From Concept to Deployment 24 pages.
Book Chapter	An Exploratory Study of the E-Government Services in Greece Dimitrios K. Kardaras, Eleutherios A. Papathanassiou (2008). Handbook of Research on Public Information Technology 13 pages.
Book Chapter	Runtime Service Discovery for Grid Applications James Dooley, Andrea Zisman, George Spanoudakis (2009). Grid Technology for Maximizing Collaborative Decision Management and Support: Advancing Effective Virtual Organizations 23 pages.
Book Chapter	A Survey of Development Methods for Semantic Web Service Systems Terje Wahl, Guttorm Sindre (2009). Software Applications: Concepts, Methodologies, Tools, and Applications 17 pages.
Journal Article	Management of Telecommunications Services: A Vital New Content Area and a Course Model for the College of Business Young B. Choi, Faye P. Teer, Harold B. Teer (2005). International Journal of Information and Communication Technology Education 14 pages.
Book Chapter	Outsourcing of Services by Service Firms: An Empirical Investigation Masaaki Kotabe, Janet Y. Murray, Maneesh Chandra (2007). Outsourcing Management Information Systems 24 pages.
Book Chapter	Approaches and Best Practices in Web Service Style, XML Data Binding and Validation – Implications to Securing Web Services Asif Akram, David Meredith (2008). Securing Web Services: Practical Usage of Standards and Specifications 27 pages.
Journal Article	A Study on Taxpayers' Willingness to Use Self-Service Technology-Based Online Government Services Ching-Wen Chen, Echo Huang (2009). Journal of Electronic Commerce in Organizations 23 pages.
Book Chapter	Information Technology as a Service Robin G. Qiu (2009). Utilizing Information Technology Systems Across Disciplines: Advancements in the Application of Computer Science 18 pages.
Book Chapter	Mass Customisation of Services and Processes Based on Fuzzy Cognitive Maps D. Kardaras, B. Karakostas (2007). Mass Customization Information Systems in Business 18 pages.
Journal Article	Context-Aware Service Provisioning in Next-Generation Networks: An Agent Approach Vedran Podobnik, Krunoslav Trzec, Gordan Jezic (2007). International Journal of Information Technology and Web Engineering 22 pages.
Journal Article	The Design of QoS Broker Algorithms for QoS-Capable Web Services Tao Yu, Kwei-Jay Lin (2004). International Journal of Web Services Research 18 pages.
Journal Article	XWRAPComposer: A Multi-Page Data Extraction Service Ling Liu, Jianjun Zhang, Wei Han, Carlton Pu, James Caverlee, Sungkeun Park, Terence Critchlow, David Buttler, Matthew Coleman (2006). International Journal of Web Services Research 28 pages.

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