Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

A Framework to Guide ICT Solution for Language Barrier in South African Healthcare

Author(s): Phathutshedzo Makovhololo (Cape Peninsula University of Technology, South Africa) and Tiko Iyamu (Cape Peninsula University of Technology, South Africa)
Copyright: 2020
Pages: 17
EISBN13: 9781799854760


View A Framework to Guide ICT Solution for Language Barrier in South African Healthcare on the publisher's website for pricing and purchasing information.

View Sample PDF


In recent years, healthcare service providers have increasingly employed mobile systems in delivering services. However, the nature of the diversities in tribes and languages within many developing countries enhance the difficulty of delivering or receiving the services which are provided by many healthcare organisations. This is so because the English language is the primary medium of communication, although many healthcare recipients are not conversant in English as they cannot speak English fluently or understand it coherently. The objective of the study was to understand the impact which language barrier have on healthcare services. The interpretivist approach was employed. The case study approach was applied. Qualitative data were collected using semi-structured technique. The analysis of the data was guided by two theories, actor network theory and diffusion of innovation. From the findings, a framework was developed, which is intended to guide a solution that can be provided to address the barrier in the South African healthcare environment.

Related Content

Divya Agrawal, Padma Bonde. © 2017. 8 pages.
Abdelkebir Sahid, Yassine Maleh, Mustapha Belaissaoui. © 2018. 22 pages.
Steven C. Ross, Brian K. Burton, Craig K. Tyran. © 2006. 16 pages.
Steve Muylle, Veerle De Schryver. © 2008. 21 pages.
Abdul Rafay, Arsala Khan. © 2016. 12 pages.
Body Bottom