IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Becoming Trusted Research Partners Through InfoExpress at The University of Toronto: (Re)Connecting Researchers to the Library

Author(s): Manda Vrkljan (University of St. Michael's College, The University of Toronto, Canada)and Adrienne Findley-Jones (University of Trinity College, The University of Toronto, Canada)
Copyright: 2021
Pages: 28
EISBN13: 9781799871477

Purchase


View Sample PDF


Abstract

This case study discusses the importance of building initial trust in the relationship between researcher and academic library. Primary coverage serves the experience of two small humanities-based colleges serving approximately 125 faculty members within a larger university campus by providing the personal document delivery service of InfoExpress. The trust built through this initial research support service creates avenues for further support from the library and the wider university library system. As every relationship has challenges, the ones occurring here are opportunities to improve the relationship in favour of the researcher and library. If the researcher is unaware of what support the library provides, establishing a personal relationship will immediately provide productive research time and create an opportunity for future support through additional personalized services. The researcher, their research, and their library benefit by this trusted partnership.

Related Content

Shalin Hai-Jew. © 2013. 28 pages.
J. Jacob Jenkins, Patrick J. Dillon. © 2014. 4 pages.
Constance P. Hargrave, Anita D. Rollins. © 2020. 33 pages.
Sandra C. Nichols, Sunyoung Kim. © 2020. 10 pages.
Selcen Guzey, Gillian Roehrig. © 2012. 9 pages.
Body Bottom