Accessibility and Usability Issues

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Author(s): Eugene Monaco (University at Albany, State University of New York, USA), Stephen Lackey (University at Albany, State University of New York, USA), Edward Skawinski (University at Albany, State University of New York, USA), Rebecca Stanley (University at Albany, State University of New York, USA)and Carol Day Young (University at Albany, State University of New York, USA)
Copyright: 2012
Pages: 21
Source title: E-Governance and Civic Engagement: Factors and Determinants of E-Democracy
Source Author(s)/Editor(s): Aroon Manoharan (Kent State University, USA)and Marc Holzer (Rutgers University, USA)
DOI: 10.4018/978-1-61350-083-5.ch007

Keywords: Electronic Government / Government & Law / Information Science Reference / Public & Sector Management

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Abstract

Democratic governments seek to serve all citizens equally and fairly. Achieving this ideal in e-governance will in large measure be determined by government’s commitment to the development of websites and web applications that encourage and enable participation by all. Accessibility and usability are gateways to participation. This chapter examines the professional and legal standards for accessibility and usability as well as studies on actual implementation. A survey of New York State webmasters found that while IT professionals considered usability and accessibility important, none of them rated user satisfaction as excellent. Agency management was perceived as less aware of the importance of usability and accessibility than IT professionals. Assuring usability and accessibility is an on-going, iterative process that requires continual accountability and involvement of user/citizens, political leaders, and IT professionals.

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