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Agile Business Process and Practice Alignment Methodology: A Case-Study-Based Analysis
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Author(s): Marielba Zacarias (University of Algarve, Portugal & Research Centre of Spatial and Organizational Dynamics (CIEO), Portugal)and Paula Ventura Martins (University of Algarve, Portugal & Research Centre of Spatial and Organizational Dynamics (CIEO), Portugal)
Copyright: 2018
Pages: 25
Source title:
Innovative Applications of Knowledge Discovery and Information Resources Management
Source Author(s)/Editor(s): Susan Swayze (The George Washington University, USA)and Valerie Ford (ISP Global Communications LLC, USA)
DOI: 10.4018/978-1-5225-5829-3.ch005
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Abstract
Business process management (BPM) encompasses the discovery, modelling, monitoring, analysis, and improvement of business processes. Traditional BPM limitations in addressing changes in business requirements have resulted in a number of agile BPM approaches that seek to accelerate the redesign of business process models. In a previous work, the authors proposed the business process and practice alignment methodology (BPPAM) to uncover, supervise, and improve business processes based on actual work practices. BPPAM aims at enabling business process modeling, supervision, and improvement through the distinction of two dimensions: (1) business processes and (2) work practices. This chapter describes an agile version of the methodology (ABPPAM). Agility is infused in ABPPAM through the redefinition of phases, roles, and iteration cycles. The chapter illustrates the effects of agility for the business discovery phase of ABPPAM through a case study analysis of a real organizational setting.
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