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An Analysis of the Impact of 2.0 Tools and Technologies on Organizational Processes
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Author(s): Félix Pascual- Miguel (Universidad Politécnica de Madrid, Spain), Julián Chaparro- Peláez (Universidad Politécnica de Madrid, Spain)and Ángel Hernández- García (Universidad Politécnica de Madrid, Spain)
Copyright: 2013
Pages: 12
Source title:
Governance, Communication, and Innovation in a Knowledge Intensive Society
Source Author(s)/Editor(s): Sean W.M. Siqueira (Federal University of the State of Rio de Janeiro, Brazil)
DOI: 10.4018/978-1-4666-4157-0.ch011
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Abstract
In this paper, the authors present results from a study on the usage rate of 2.0 tools and technologies among Spanish enterprises. The main objective of the study is to analyze, from the perceptions of executives, the influence of social software tools on a set of business processes. This analysis has been made using two graphic tools: the “2.0 Success Matrix” and the “Tool’s Footprint”. Both the review of literature and the empirical work have lead to important findings and conclusions.
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