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Coordinating Enterprise Services and Data: A Framework and Maturity Model
Abstract
The critical inter-dependencies between Enterprise Services and Enterprise Data are often not given due consideration. With the advent of Cloud Computing, it is becoming increasingly important for organizations to understand the relationships between them, in order to formulate strategies to jointly manage and coordinate enterprise services and data to improve business value and reduce risk to the enterprise. Enterprise Services encompass Service-driven applications deployed on-premises in the enterprise data centers as well as in the Cloud for the “extended enterprise.” Enterprise Data Management encompasses the cross-application enterprise-level perspective of data in an information-sharing enterprise, and the critical business data that is created, maintained, enriched, and shared outside the traditional enterprise firewall. This chapter discusses and proposes best practice strategies for coordinating the enterprise SOA & EDM approaches for mutual success. Primary coordination aspects discussed include: Service & Data Governance, Master Data Management, Service-driven & EDM Architecture Roadmaps, Service Portfolio Management, Enterprise Information Architecture, and the Enterprise Data Model. It recommends a facilitative Service-driven Data Architecture Framework & Capability Maturity Model to help enterprises evaluate and optimize overall effectiveness of their coordinated Service-driven & EDM strategies.
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