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Could Cloud TQM Drive Sustainable Development?
Abstract
This chapter proposes Cloud TQM (Total Quality Management) as a driving force behind sustainable development (SD). The aim of this chapter is to identify how sustainable development could be achieved by effectively integrating TQM philosophy in the organization where Cloud system could be used to help minimize the cost of sustainability. Specifically, this chapter focuses a better way to fill the differences (gap) between customer expectation and supplier perception that are usually identified in respect to delivered goods and service to the customer. The gaps that this chapter is focusing on are quality, cost, and delivery time. However, the essence of Cloud TQM is to focus on all related functions of an organisation in a consistent manner and on a regular basis. To focus on the continuous improvement process, this chapter emphasises the importance of implementing a technique of reducing or minimising such gaps, thereby contributing towards successful operation of firms to drive sustainable development.
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