Creating Effective Communication among User-Centered Technology Design Groups

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Author(s): Laura B. Dahl (University of Utah, USA)
Copyright: 2015
Pages: 14
Source title: Human Factors in Software Development and Design
Source Author(s)/Editor(s): Saqib Saeed (University of Dammam, Saudi Arabia), Imran Sarwar Bajwa (The Islamia University of Bahawalpur, Pakistan)and Zaigham Mahmood (University of Derby, UK & North West University, South Africa)
DOI: 10.4018/978-1-4666-6485-2.ch006

Keywords: Computer Science & IT / Information Science Reference / Systems & Software Design / Systems and Software Engineering

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Abstract

The user-centered design process among U.S. companies is commonly carried out by design teams. Groups of designers are commonly unable to create high quality work due to the need to first work out several issues. These issues include needing to get to know one another's capabilities while also learning how to effectively communicate through the many difficult decisions and deadlines common to software and Web design projects. This chapter describes the communication research that illuminates the process that groups go through before they can achieve high-quality results.

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