Crowdsourcing Dispute Resolution: Survey and Challenges

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Author(s): Nuno Luz (Polytechnic of Porto, Portugal), Marta Poblet (RMIT University, Australia)and Nuno Silva (Polytechnic of Porto, Portugal)
Copyright: 2016
Pages: 17
Source title: Interdisciplinary Perspectives on Contemporary Conflict Resolution
Source Author(s)/Editor(s): Paulo Novais (University of Minho, Portugal)and Davide Carneiro (University of Minho, Portugal)
DOI: 10.4018/978-1-5225-0245-6.ch016

Keywords: Communication Studies / Communications Theory / Education / Information Science Reference

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Abstract

After almost one decade of active research into human computation and crowdsourcing, several approaches and business models based on crowdsourcing have emerged, managing and distributing work to the crowd. Dispute resolution approaches may incorporate crowdsourcing as a step to retrieve relevant data. The reverse relationship has also become a tendency, where crowdsourcing approaches are close to incorporate dispute resolution techniques to perform quality control and data aggregation or filtering. This chapter provides an introduction to crowdsourcing and its relationship with dispute resolution. A discussion regarding the apparent symbiotic relationship between these two research domains is also presented, along with an overview of several approaches and use cases of particular interest.

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Crowdsourcing Dispute Resolution: Survey and Challenges

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