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Culture, Online Technology and Computer-Mediated Technical Documentation: Contributions from the field of Intercultural Communication
Abstract
The global diffusion of technology is increasingly accompanied by both computer-mediated and online communication. Several empirical examples for the influence of culture on the usage of online technology and computer-mediated technical documentation are illustrated with relevant theories from the field of intercultural communication (e.g., Edward T. Hall’s model of low-/high-context in particular). Recent developments and national differences in the global diffusion of mobile phones and the Internet are discussed as examples for culture-specific online communication preferences. Similar cultural influences on computer-mediated technical documentation and operational instructions are demonstrated by online manuals from Southeast Asia and by an aviation control system. Beyond the understanding of cultural communication preferences, consequences for construction and design of such technologies are also discussed.
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