Empirical Analysis for E-Services Acceptance Model: Important Findings

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Author(s): Kamaljeet Sandhu (University of New England, Australia)
Copyright: 2013
Pages: 13
Source title: Business Strategies and Approaches for Effective Engineering Management
Source Author(s)/Editor(s): Saqib Saeed (Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia), Mohammad Ayoub Khan (Centre for Development of Advanced Computing, India)and Rizwan Ahmad (Qatar University, Qatar)
DOI: 10.4018/978-1-4666-3658-3.ch019

Keywords: Business Science Reference / Industrial Engineering / Operations and Service Management / Science & Engineering

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Abstract

This study investigates factors that influence the acceptance and use of e-Services. The research model includes factors such as user experience, user motivation, perceived usefulness, and perceived ease of use in explaining the process of e-Services acceptance, use, and continued use. The two core variables of the Technology Acceptance Model (TAM), perceived usefulness and perceived ease of use, are integrated into the Electronic Services Acceptance Model (E-SAM).

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Empirical Analysis for E-Services Acceptance Model: Important Findings

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