ERP System Selection Criteria: SMEs’ Perceptions

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Author(s): Andreja Pucihar (University of Maribor, Slovenia), Gregor Lenart (University of Maribor, Slovenia)and Frantisek Sudzina (Aalborg University, Denmark)
Copyright: 2010
Pages: 24
Source title: Global Perspectives on Small and Medium Enterprises and Strategic Information Systems: International Approaches
Source Author(s)/Editor(s): Pratyush Bharati (University of Massachusetts, USA), In Lee (Western Illinois University, USA)and Abhijit Chaudhury (Bryant University, USA)
DOI: 10.4018/978-1-61520-627-8.ch004

Keywords: Business & Management / Business Science Reference / Small & Medium Enterprises / Small and Medium Enterprises

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Abstract

This chapter presents the importance of ERP system selection criteria for SMEs. Altogether, 28 ERP selection criteria were investigated. The criteria were grouped into the ERP benefits criteria, ERP system quality criteria, ERP vendor-related criteria and ERP package criteria. The main purpose of the study was to identify the current situation of ERP usage in SMEs in Slovenia and to measure how important the identified ERP selection criteria are in the process of acquisition of ERP systems. Beside the importance of ERP selection criteria for SMEs, the impact of companies’ factors (company size, representation of the IT department on the board level in the company, implemented information strategy in the company, ERP implementation stage and turnover growth) on ERP system selection criteria was also investigated. The findings are useful for companies considering ERP system implementation and for ERP system vendors to better understand different customers’ needs and expectations.

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ERP System Selection Criteria: SMEs’ Perceptions

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