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Ethics and Corporate Social Responsibility: The Case of Palestine
Abstract
“…Science will continue to surprise us with what it discovers and creates; then it will astound us by devising new methods to surprise us. At the core of science's self-modification is technology. New tools enable new structures of knowledge and new ways of discovery” (Kelly, 2014). How important is it for organizations to be socially responsible and ethical? This chapter will define ethics and corporate social responsibility (CSR), explain the competitive advantage of creating and maintaining an ethical organization, and discuss the role played by organizations and managers in enhancing ethics and corporate social responsibility. The main focus will be on Palestine Telecommunication Company's (PalTel Group) CSR program and its impact on Palestinian people and organizations. The chapter will conclude by shedding light on major opportunities and challenges facing PalTel Group and its CSR program. Background information is provided, as well as a literature review regarding ethics and corporate social responsibility within Palestine and Palestine Telecommunication Group. A brief discussion of a rival of CSRat PalTel's, Wataniya, has been made in order to ensure that the scope of the chapter's content is complete. The chapter, however, does not examine (employee treatment) nor PalTel Group's ethics policies and their impact on employees and their particular work attitudes. Further, the chapter does not explore how PalTel determines where to invest the resources in social and environmental programs to benefit the community and enhance business performance profitability and reputation. Nor does it measure the impact of CSR practices on competitive advantages, reputation and customer satisfaction. Green washing is common phenomenon in Palestine where almost all businesses claim to be scoring high in the social responsibility parameter. Apart from its academic contribution this chapter may also assist managers and senior officers in strategizing for their organizations in this age of social responsibility.
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