Facilitating Consumers' Adoption of E-Government in South Africa: Supply Side-Driven Virtuous Cycles

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Author(s): Richard Shambare (University of Venda, South Africa)
Copyright: 2019
Pages: 23
Source title: Exploring the Dynamics of Consumerism in Developing Nations
Source Author(s)/Editor(s): Ayantunji Gbadamosi (University of East London, UK)
DOI: 10.4018/978-1-5225-7906-9.ch011

Keywords: Business & Management / Business Science Reference / Consumer Management / Marketing

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Abstract

This chapter examines the diffusion and adoption of electronic governance systems (e-government) in South Africa. The purpose of the chapter is to determine how the supply side in South Africa has facilitated consumers' adoption of e-government. To achieve this objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies (ICTs), and commerce was conducted. Findings revealed interesting results. First among many was that e-government is viewed by the government as a panacea to a plethora of socio-economic problems facing the country. It was further revealed that e-government initiatives at the municipality level are quite instrumental in driving the e-government agenda in South Africa. Of note, municipalities have rolled out various e-government programs. As a result, the country's overall e-government rankings were observed to have significantly improved in the recent past. The chapter concludes by highlighting several opportunities through which e-government could be further strengthened.

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Facilitating Consumers' Adoption of E-Government in South Africa: Supply Side-Driven Virtuous Cycles

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