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Facilitating Knowledge Sharing in E-Governance: Online Spatial Displays as Translating Devices
Abstract
This chapter introduces a case study that aimed at developing practices of neighborhood participation by utilizing information and communication technologies. A participatory action research project organized a citizen panel in the neighborhood of Tesoma in the city of Tampere, Finland. The panel tried to find meaningful ways for residents to influence the development of their neighborhood. The central aim was to articulate and mediate their local knowledge to administration that traditionally leans on technical-rational knowledge. The case study suggests that interactive online spatial displays have potential to facilitate meaningful exchange of information by three mechanisms of translation: 1) by giving access to information from viewpoints familiar to the residents, 2) aiding the translation of technical-rational information of public administration for citizens with illustrative visualizations, and 3) giving residents multimodal means of producing input to administrators and planners. Interactive online spatial displays, such as interactive maps and simulations, are considered to work particularly well as translating devices supporting these mechanisms.
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