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E-File Adoption: Diffusion, Experience, and Trust
Abstract
In the United States (U.S.), Congress has set ambitious goals for the diffusion of several e-government initiatives. One of congress’ recent goals was to significantly increase the percentage of tax and informational returns filed electronically. This chapter proposes a model of e-file adoption that integrates diffusion of innovation theory, online trust, and e-government experience into a comprehensive view of e-file acceptance. To test the model we administered a survey to 260 graduate and undergraduate students. The results of multiple linear regression analysis indicate that the proposed model explains 76% of the variance in intention to use an e-file system. Relative advantage, compatibility, trust of the government, trust of the Internet, e-filing in the past year, and previous completion of an e-government transaction all had a positive impact on e-file adoption. Implications for practice and research are discussed.
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