E-Government Organizational Performance Framework: Case Study of Haryana State in India — A Log Linear Regression Analysis

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Author(s): Susheel Chhabra (Lal Bahadur Shastri Institute of Management, India)and Mahadeo Jaiswal (Management Development Institute, India)
Copyright: 2010
Pages: 22
Source title: Social and Organizational Developments through Emerging E-Government Applications: New Principles and Concepts
Source Author(s)/Editor(s): Vishanth Weerakkody (Brunel University, UK)
DOI: 10.4018/978-1-60566-918-2.ch010

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

The objective of this chapter is to design an e-government organizational performance framework and to suggest ICTs solutions through a case study of Haryana state government in India so as to enhance efficiency and effectiveness of services provided to citizens. The framework is suggested using responses collected from 150 government departments. The ICTs solutions were validated by data collected from 90 e-government experts. A log linear regression analysis is used to develop the framework. The framework with minor modifications can be developed for similar other e-government settings.

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E-Government Organizational Performance Framework: Case Study of Haryana State in India — A Log Linear Regression Analysis

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