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Group Processes in the Virtual Work Environment: Evidence for an Alliance-Building Dimensionality
Abstract
This chapter explores an alternative approach to group processes in the virtual environment as a system of alliances, encompassing leader, member, and group. The purpose of this research is to determine if a system of alliances encompassing leader, member, and team exists in the virtual environment. The authors explore the applicability of alliances to a 21st century management environment by testing a conceptual model using 20,000 bootstrapped samples of 96 employed professionals and students studying in an online environment. They find evidence that group processes in a technology-mediated environment can be defined by a three-way-system of alliances in which the leader plays a less dominant role than in traditional groups. The authors find that the individual’s relationship with the group may be built through a trust relationship with other members rather than a direct relationship with the leader. Directions for future research and implications for management practice are also discussed.
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