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Human Resource Management and Organizational Reliability: Coordination Mechanisms, Training Models, and Diagnostic Systems for Contingency Management
Abstract
In the International Strategic Management (ISM) field of research, a frequently studied problem is the impact of distance (both geographical and cultural) on organizational effectiveness and reliability. Furthermore, in multinational corporates, Human Resource Management practices play a fundamental role in order to provide peculiar skills to operators. In fact, in high reliability organizations (HROs), the operator is one who addresses operational issues, often far (hierarchically and physically) from the managerial level, alone or as part of a team. This article discusses issues related to 1) the coordination mechanisms used by a multinational organization to ensure reliability, 2) the characteristics possessed by the operator, and 3) the training strategies that should be used to develop their skills; provides a discussion of 4) the relationship between the group agent (team) and organizational reliability; lastly this chapter proposes 5) a diagnostic model in order to check the organizational reliability.
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