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Implementing Artificial Intelligence and Virtual Experiences in Hospitality
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Author(s): Mohammad Badruddoza Talukder (International University of Business Agriculture and Technology, Bangladesh)
Copyright: 2024
Pages: 16
Source title:
Innovative Technologies for Increasing Service Productivity
Source Author(s)/Editor(s): Sridhar Manohar (Chitkara Business School, Chitkara University, India), Amit Mittal (Chitkara Business School, Chitkara University, India), Sekar Raju (Ivy College of Business, Iowa State University, USA)and Arjun J. Nair (Chitkara University, India)
DOI: 10.4018/979-8-3693-2019-8.ch009
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Abstract
AI and virtual experiences have revolutionized the hotel and tourism business, offering new opportunities to improve visitor experiences, speed up processes, and increase customer satisfaction. Technology is transforming hospitality to boost efficiency and innovation in this fast-paced environment. Hotel websites and mobile apps need chatbots and virtual assistants to handle bookings, inquiries, and personalized advice efficiently. Virtual tours show hotels, facilities, and neighborhood activities to assist travelers in their choices. Travel businesses highlight destinations and provide customers with virtual tours before leaving. AI algorithms use demand, seasonality, and local events to improve hotel prices and revenue management. AI concierges offer real-time help and individualized recommendations. AI and virtual experiences are revolutionizing hotel administration and tourism, improving efficiency, guest satisfaction, and hospitality. Businesses that adopt these technologies stay ahead of the hotel industry and satisfy modern customers.
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