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The Implications of the Development and Implementation of CRM for Knowledge Management
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Author(s):
Diana Luck (London Metropolitan Business School, UK & London Metropolitan University, UK)
Copyright:
2012
Pages:
15
Source title:
Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s):
Information Resources Management Association
(USA)
DOI:
10.4018/978-1-60960-783-8.ch621
Keywords:
Business & Management
/
Business & Organizational Research
/
Information Science Reference
/
Knowledge Management
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The Implications of the Development and Implementation of CRM for Knowledge Management
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