Insider Effects: Empathy in Needs Assessment Practice

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Author(s): Kim Pinckney-Lewis (Old Dominion University, USA)and John Baaki (Old Dominion University, USA)
Copyright: 2020
Pages: 21
Source title: Cases on Learning Design and Human Performance Technology
Source Author(s)/Editor(s): Jill Stefaniak (University of Georgia, USA)
DOI: 10.4018/978-1-7998-0054-5.ch008

Keywords: Business Science Reference / Human Aspects of Business / Human Aspects of Technology / Social Sciences & Humanities

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Abstract

Needs assessment generally refers to the identification of some need or problem to be addressed. The authors aim to demonstrate how empathy, when shaped by authentic affinity or involvement with an organization, can serve the needs assessment experience in a positive way. As part of the chapter, the authors describe their approach and highlight pertinent findings from the needs assessment, which focused on proactive opportunities to enhance outcomes in parent efficacy. The authors also detail accounts of participant experiences within the process, including their interactions with the practitioner and overall experience. Finally, the authors share practitioner reflections on the overall process.

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