Internal Digital Divide in Organizations

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Author(s): Kerstin Grundén (University West, Sweden)
Copyright: 2012
Pages: 15
Source title: E-Governance and Civic Engagement: Factors and Determinants of E-Democracy
Source Author(s)/Editor(s): Aroon Manoharan (Kent State University, USA)and Marc Holzer (Rutgers University, USA)
DOI: 10.4018/978-1-61350-083-5.ch012

Keywords: Electronic Government / Government & Law / Information Science Reference / Public & Sector Management

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Abstract

In this chapter, internal digital divide problems in organizations are identified and discussed. A longitudinal case study focusing on the implementation of e-Government at a public organization in Sweden is used as a starting-point for the discussion. Although the general use of information and communication technology is very high in Sweden there are still problems with digital divide. Such problems could hamper the implementation process of e-Government. In the case study the older employees were especially stressed and had problems to renewing their competencies and adapting to new working situations due to the implementation of e-Government. Internal digital divide is, however, a complex phenomenon, and involves aspects of learning, motivation, professionalization, management strategies, and organizational culture. Some ways of bridging internal digital divide problems are discussed. Soft systems methodology could be used for analysis and change of internal digital divide aspects involving a discussion with the concerned communities.

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