Lessons From the Private Sector: A Critical Analysis and Extension of a Knowledge Management Framework to Be Adopted in the Public Sector

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Author(s): Jamie O'Brien (St. Norbert College, USA)
Copyright: 2019
Pages: 31
Source title: Handbook of Research on Implementing Knowledge Management Strategy in the Public Sector
Source Author(s)/Editor(s): Yousif Abdullatif Albastaki (Ahlia University, Bahrain), Adel Ismail Al-Alawi (University of Bahrain, Bahrain)and Sara Abdulrahman Al-Bassam (Arabian Gulf University, Bahrain)
DOI: 10.4018/978-1-5225-9639-4.ch006

Keywords: Government & Law / Information Science Reference / Knowledge Management / Public & Sector Management

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Abstract

The primary aim of this chapter is to operationalize a knowledge assessment framework (KAF) using two exploratory case studies. The development of a KAF is important for the public sector for three reasons. First, the use of knowledge assessment allows firms to pinpoint knowledge gaps. Second, it allows firms to manage knowledge more effectively. Third, it gives public sector organizations a diagnostic tool with which to gauge their knowledge base. The effective management of knowledge can be considered a competency that enables a greater level of service to be extracted from other resources within the organization.

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Lessons From the Private Sector: A Critical Analysis and Extension of a Knowledge Management Framework to Be Adopted in the Public Sector

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