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Making a Rod for One’s Own Back: Employee Bargaining for Smartphones in a Telco’s R&D Department
Abstract
This chapter identifies a new pattern of bargaining for technology, based upon nine months’ ethnographic fieldwork amongst the engineers of a Telco’s research and development department. Bargains for smartphones were initiated by the employee and negotiated with the employer by reference to the productivity discourse of the vendor. After a honeymoon phase of exploration, the reality of operation was markedly different, resulting, in several cases, in the disposition of the smartphone or, in one case, the disposition of the employee to leave. Such bargains were driven by conceptions of the personal and organisational use value of the artefact, and this finding reveals shortcomings in the drivers, influences, and stages of adoption found in existing models. A new conceptual framework is presented that facilitates exploration of the contribution of personal and organisational use value to technology adoption.
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