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Model of a Performance Measurement System for Maintenance Management
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Author(s): José Contreras (INGECON, Venezuela), Carlos Parra (University of Seville, Spain), Adolfo Crespo Márquez (University of Seville, Spain), Vicente González-Prida (University of Seville, Spain & National University of Distance Education, Spain), Fredy A. Kristjanpoller (Universidad Técnica Federico Santa María, Chile)and Pablo Viveros (Universidad Técnica Federico Santa María, Chile)
Copyright: 2017
Pages: 21
Source title:
Optimum Decision Making in Asset Management
Source Author(s)/Editor(s): María Carmen Carnero (University of Castilla – La Mancha, Spain)and Vicente González-Prida (University of Seville, Spain)
DOI: 10.4018/978-1-5225-0651-5.ch009
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Abstract
This chapter book will analyze different systems of indicators by which maintenance management is evaluated. The models analyzed are: 1) The Balanced Scorecard. 2) The Alsyouf Model. 3) The Maintenance Scorecard Model. 4) The Metrics for Maintenance of SMRP (Society of Maintenance and Reliability Professionals). 5) The EN-15341-Maintenance Key Performance Indicators (European Standard). This paper presents a model for indicators based on various hierarchical levels and different functions and processes taking place in a maintenance department. With this model a comprehensive assessment of the most important aspects at all levels of the organization is achieved and shows the relationship between the various indicators to understand the overall performance of maintenance management and so align departmental objectives with the strategic objectives. Also is developed the C-KPI-M model, which is the definition of 18 chains of key indicators for viewing the cause and effect of the maintenance KPI that contribute to achieving the maximum Economic Value Added (EVA).
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