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Online Dispute Resolution for Consumers in Portugal and in the European Union: The Future Platform for Online Dispute Resolution
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Author(s): Fernando Viana (CIAB – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo (Tribunal Arbitral), Portugal)and Francisco Pacheco Andrade (Universidade do Minho, Portugal)
Copyright: 2016
Pages: 19
Source title:
Interdisciplinary Perspectives on Contemporary Conflict Resolution
Source Author(s)/Editor(s): Paulo Novais (University of Minho, Portugal)and Davide Carneiro (University of Minho, Portugal)
DOI: 10.4018/978-1-5225-0245-6.ch008
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Abstract
Administration of Justice became complex in Consumers and Information Society. It is necessary to look for new solutions for the increasing situations of consumer's litigation. Traditional State Courts are not a solution due to their slow, heavy and costly ways of functioning. The way is clearly open for Arbitration Centers based in friendly mechanisms such as mediation, concilitation and arbitration. Regulation EU nr. 524/2013 of European Parliament and Council of the 21st of May on online consumer's conflict resolution has as aim the creation of a conflict resolution platform at european level. We propose to analyze the Regulation and its implications and to show the functioning of the platform that is being developped and that should be available for both for consumers and corporations from 9th January 2016 on. It will be analyzed the new requirements of access to Justice in the field of Consumer's conflicts, the new ADR Directive and the regulation on ODR in order to meet the challenges brought along by the introduction of the new platform for conflict resolution.
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