Organisational Conflict and Its Management

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Author(s): Saleem Gul (Institute of Management Sciences, Pakistan)and Michael Klausner (University of Pittsburgh – Bradford, USA)
Copyright: 2016
Pages: 22
Source title: Interdisciplinary Perspectives on Contemporary Conflict Resolution
Source Author(s)/Editor(s): Paulo Novais (University of Minho, Portugal)and Davide Carneiro (University of Minho, Portugal)
DOI: 10.4018/978-1-5225-0245-6.ch003

Keywords: Communication Studies / Communications Theory / Education / Information Science Reference

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Abstract

This chapter concerns itself with defining conflict and discusses the value it provides to organizations engaging in conflicts. The chapter is structured so that first we will provide a brief on the need to study conflict and negotiations in organizations. Then the discussion will move to the different drivers of organizational conflicts and will conclude with a typology of the different conflicts that exist within organizations. The third section will focus on the models (life-cycles) of conflicts that are available in conflict literature. The final section will focus on the different conflict handling techniques that are available. This section will include a discussion on the different conflict handling styles and negotiation tactics, and a brief on the process of alternate dispute resolution in conflict management.

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