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A Participatory Design Project on Mobile ICT
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Author(s): Ursula Hyrkkänen (Turku University of Applied Sciences, Finland), Juha Kettunen (Turku University of Applied Sciences, Finland)and Ari Putkonen (Turku University of Applied Sciences, Finland)
Copyright: 2009
Pages: 7
Source title:
Encyclopedia of Information Communication Technology
Source Author(s)/Editor(s): Antonio Cartelli (University of Cassino and Southern Lazio, Italy)and Marco Palma (University of Cassino, Italy)
DOI: 10.4018/978-1-59904-845-1.ch088
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Abstract
The purpose of this article is to describe and assess the participatory development process of a palm computer with special software from the work activity system point of view and analyse the benefits and drawbacks experienced by an employee while testing, implementing, and using a new communication and collaboration tool. This study focuses on the maintenance personnel of Company Alpha (the name has been changed for this study). The workers are responsible for the maintenance and serving of real estate.
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