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Predicting Users' Intention towards Using Library Self-Issue and Return Systems
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Author(s): Siti Nadhirah Mohmed Razip (Universiti Malaysia Sabah, Malaysia), Siti Fatnin Abdul Kadir (Universiti Malaysia Sabah, Malaysia), Siti Nur Aishah Saim (Universiti Malaysia Sabah, Malaysia), Farah Nadia Mohd Dolhan (Universiti Malaysia Sabah, Malaysia), Nurshamimi Jarmil (Universiti Malaysia Sabah, Malaysia), Nurul Hasanah Md Salleh (Universiti Malaysia Sabah, Malaysia)and Grunsin Rajin (Universiti Malaysia Sabah, Malaysia)
Copyright: 2017
Pages: 14
Source title:
Handbook of Research on Leveraging Consumer Psychology for Effective Customer Engagement
Source Author(s)/Editor(s): Norazah Mohd Suki (Universiti Malaysia Sabah, Malaysia)
DOI: 10.4018/978-1-5225-0746-8.ch007
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Abstract
This study aims to examine users' acceptance of library self-issue and return system by integrating Theory of Planned Behaviour (TPB)/Technology Acceptance Model (TAM) as the guiding principle. The research used a multiple regression for data analysis across a sample of 238 students. Their participation was purely voluntary. Empirical analysis confirmed that student's intention to use the library self-service by behavioural intentions and perceived usefulness. However, the subjective norm was found to be not significantly related to library self-issues and return system. This empirical results may benefit to the students and the librarians involved in self-issue and return system in library. The librarian could avoid a long queue of students in the library. For the students, they will be able to save time on borrowing or retuning the materials. This research offers a new findings compare to the previous study, where this research focus on undergraduate students in Malaysia. Next, the proposed framework could be used as a foundation for future research investigating students who had not applied the library self-service respond.
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