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Professionalism in Defence Acquisition: The Importance of Knowledge and the Concept of the Intelligent Customer
Abstract
This chapter discusses the nature of professionalism generally and then in the contextual setting of defence acquisition. Changing socio-political and economic pressures have resulted in a paradigm shift in the way that the public sector based business of defence acquisition is undertaken. There is policy movement towards greater commercialism but the rhetoric has not necessarily led to improvement in performance. Indeed, criticism of acquisition performance has been constant for some time. With improved professionalism, and the legitimisation of the professional prerogative and practice of personnel within the acquisition community, a move away from reliance upon process led decision making, could result in enhanced acquisition performance. This requires the development of relevant knowledge, in a suitable format, such that acquisition professionalism can enable an ‘Intelligent Customer' perspective. It recognises the need for education and training, balanced with relevant experience as the basis of professional knowledge and the concept of an ‘Intelligent Customer'.
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