QSE: Service Elicitation with Qualitative Research Procedures

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Author(s): Ville Alkkiomäki (Lappeenranta University of Technology, Finland)and Kari Smolander (Lappeenranta University of Technology, Finland)
Copyright: 2015
Pages: 15
Source title: Handbook of Research on Innovations in Systems and Software Engineering
Source Author(s)/Editor(s): Vicente García Díaz (University of Oviedo, Spain), Juan Manuel Cueva Lovelle (University of Oviedo, Spain)and B. Cristina Pelayo García-Bustelo (University of Oviedo, Spain)
DOI: 10.4018/978-1-4666-6359-6.ch007

Keywords: Computer Science & IT / Information Science Reference / Systems & Software Design / Systems and Software Engineering

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Abstract

The chapter introduces QSE, the Qualitative Service Elicitation method. It applies qualitative research procedures in service elicitation. Service engineering practice lacks lightweight methods to identify service candidates in projects with tight schedules. The QSE provides a systematic method to analyze requirement material in service-oriented systems development with feasible effort by utilizing the procedures of the grounded theory research method to elicit service candidates from business process descriptions and business use case descriptions. The chapter describes the method with examples and a case study.

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