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Quality Assessment of E-Facilitators
Abstract
Organizations, in particular HR/Training departments, strive to set forth good practices, quality assurance, and improvement on a continuing basis. With the continuous growth of online university programs, it is crucial for e-learning establishments to include service quality assessments along with mechanisms to help e-facilitators consistently maintain the highest quality standard when lecturing, teaching, guiding, administering, and supporting the online learner. This chapter discusses the application of an e-quality assessment matrix (e-QAM) as part of a quality assessment model that promotes continuous improvement of the e-learning environment. This model will serve as a tool for online universities and organizations to achieve a base standard of consistent quality that is essential for program accreditation and satisfaction of global customers.
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