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Quality Assurance View of a Management Information System
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Author(s): Juha Kettunen (Turku University of Applied Sciences, Finland)and Ismo Kantola (Turku University of Applied Sciences, Finland)
Copyright: 2009
Pages: 7
Source title:
Encyclopedia of Information Communication Technology
Source Author(s)/Editor(s): Antonio Cartelli (University of Cassino and Southern Lazio, Italy)and Marco Palma (University of Cassino, Italy)
DOI: 10.4018/978-1-59904-845-1.ch091
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Abstract
The purpose of this chapter is to describe the management information system (MIS) which integrates strategic management and quality assurance. Institutional quality audits have shown that quality assurance is quite often separate from the general management system of HEIs. By contrast, a well-functioning quality assurance system produces evaluative information about results and processes and then management uses this information to develop processes. Management at each institutional level determines the corrective action. While providing support for strategic management, themanagement information system can also contribute to continuous improvement, which is the core of quality assurance.
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