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Regulatory Compliance, Ethical Behaviour, and Sustainable Growth in Nigeria's Telecommunications Industry
Abstract
This chapter examines regulatory compliance, ethical behaviour and sustainable growth in Nigeria's telecommunications industry. It provides perspectives on the vexed issues of poor quality of service (QoS) that seems to have defied all practical solutions, unsolicited messages and the fleecing of subscribers by the mobile network operators, and other unfair business practices pervading the industry. The chapter wades through the controversy surrounding regulations and sanctions, and condemns the flagrant disregard for industry regulations by the mobile network operators whose actions are propelled by the runaway profit, which currently drives the stiff competition in the telecommunications industry. Based on the issues and problems articulated in this work, the chapter recommended among others, that the regulator should continue to engage the mobile network operators and other stakeholders in a robust dialogue aimed at finding lasting solution to the challenges impeding the growth of the telecommunications industry in Nigeria.
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