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Role of TQM in Sustained Business Performance in Indian Automotive Supply Chain
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Author(s): Sanjiv Narula (BML Munjal University, India), Satwinder Pal (Hero Moto Corp, India), Vinay Saini (Hero Moto Corp, India), Prabhat Saxena (Hero MotoCorp, India), Ajay Goyal (Hero Moto Corp, India)and Mohit Yadav (BML Munjal University, India)
Copyright: 2018
Pages: 23
Source title:
Harnessing Human Capital Analytics for Competitive Advantage
Source Author(s)/Editor(s): Mohit Yadav (BML Munjal University, India), Shrawan Kumar Trivedi (Indian Institute of Management Sirmaur, India), Anil Kumar (BML Munjal University, India)and Santosh Rangnekar (Indian Institute of Technology Roorkee, India)
DOI: 10.4018/978-1-5225-4038-0.ch006
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Abstract
This chapter creates a place in which TQM (total quality management) differs from business sustainability. Management can focus themselves more accurately when they understand the missing link between these two aspects. It also helps to reduce and eliminate certain wastes related to cost and efficiency and helps to produce better quality with minimum waste. In this study, a TQM framework is developed according to a comprehensive literature review: primary data collection through a structured questionnaire and interview of performers/nonperformers at various levels in different organizations. Analysis of data is used to establish the relationship between attributes of TQM and business sustainability. TQM enhances the cost effectiveness while helping suppliers to produce enhanced quality to their customers and with minimum efforts and lesser rejection. Analysis of data is used to establish the relationship between attributes of TQM and cost effectiveness in an organization.
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