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Service Innovation and Its Consequences: The Growing Imperative of Knowledge Sharing and Donating on Quality of Service Innovation Techniques
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Author(s): Mrinal Tyagi (BML Munjal University, India), Hrishikesh Hulyalkar (BML Munjal University, India), Harshvardhan Kothari (BML Munjal University, India), Amrita Kapoor (BML Munjal University, India), Aishwarya Bhatia (BML Munjal University, India)and Alisha Vij (BML Munjal University, India)
Copyright: 2018
Pages: 8
Source title:
Harnessing Human Capital Analytics for Competitive Advantage
Source Author(s)/Editor(s): Mohit Yadav (BML Munjal University, India), Shrawan Kumar Trivedi (Indian Institute of Management Sirmaur, India), Anil Kumar (BML Munjal University, India)and Santosh Rangnekar (Indian Institute of Technology Roorkee, India)
DOI: 10.4018/978-1-5225-4038-0.ch005
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Abstract
The corporate world in the present times pays special heed to the skills, knowledge, and attitude of an employee as these characteristics plays a crucial part in the success of the organization where the employee works. In this chapter, the authors map the various aspects that are completely indispensable for the learning and development of the employee given by the leader ultimately transforming the employee into a more efficient and responsible professional. Pervading the relevant knowledge to the employee and the organization by a leader can cause tremendous change in the behavior and performance of the employee. This exchange of knowledge results in a more focused approach and instills a sense of belief within the employee, and this creates a camaraderie that leads to smooth working and creates a milieu of trust and confidence in turn benefiting the organization in the long run.
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