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Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management
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Author(s): Assia Alexandrova (City of Fort Lauderdale, USA), Borislav Iordanov (Kobrix Software, Inc., USA), Syed Abbas (Community Information and Outreach Department, Miami-Dade County, USA), Phani Upadrasta (Syniverse Technologies, USA), Michael Sarasti (Community Information and Outreach Department, Miami-Dade County, USA)and Thomas Hilpold (Community Information and Outreach Department, Miami-Dade County, USA)
Copyright: 2018
Pages: 11
Source title:
Information Retrieval and Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-5191-1.ch064
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Abstract
A Citizen Relationship Management (OpenCiRM) system was built on a semantic web platform using model-driven development principles, to provide a government call center with operational agility and improved technical integration options. Business domain experts from municipal agencies administered the system by directly manipulating its ontology model. This paper highlights the new ontology engineering tasks and user roles that may emerge in organizations implementing the OpenCiRM system.
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