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Technology Institutionalisation through Technological, Organisational, and Environmental Isomorphism
Abstract
Implementation and assimilation of information systems need to be culturally, organisationally, and technologically composed such that their use becomes routinized and institutionalised, and embedded with the business's work processes and routines. This chapter argues that use of technology is shaped through mutual interactions of various organisations' internal as well as external sub-institutions, such as organisational culture, suppliers, competitors, technology characteristics, customers, government rules, and industry norms. This study demonstrates that institutionalisation of technology occurs through conformance with environmental, organisational, and technological institutional mechanisms, whereby organisations seek legitimacy, efficiency, performance, and success within their operating environment.
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