The Effect of Web 2.0 Usage in E-Service Quality in Hospitality

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Author(s): Berislav Andrlic (Polytechnic of Pozega, Croatia)and Ezendu Ariwa (University of Bedfordshire, UK)
Copyright: 2015
Pages: 13
Source title: Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-6543-9.ch025

Keywords: Business & Management / Business Science Reference / Hospitality, Travel & Tourism Management / Hospitality, Travel, and Tourism Management

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Abstract

This chapter explores the usage of Web 2.0 technologies in determining the level of quality of Websites in the Croatian hotel industry. Namely, in order to determine the level of quality, it is necessary to identify the characteristics of Websites qualitatively and quantitatively. From the data obtained, it is possible to determine the degree of information compliance with the wishes and needs of potential clients. As the basis of primary research, the authors use the original model evaluation on a selected sample of hotels in Croatia.

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The Effect of Web 2.0 Usage in E-Service Quality in Hospitality

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