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The Impact of IT Governance Compliance on Enhancing Organizational Performance in Abu Dhabi
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Author(s): Zoheir Ezziane (University of Pennsylvania – Abu Dhabi, UAE & Higher Colleges of Technology, UAE)and Abdulla Al Shamisi (Al Ain Women's College, UAE)
Copyright: 2017
Pages: 28
Source title:
Strategic IT Governance and Alignment in Business Settings
Source Author(s)/Editor(s): Steven De Haes (Antwerp Management School, University of Antwerp, Belgium)and Wim Van Grembergen (Antwerp Management School, University of Antwerp, Belgium)
DOI: 10.4018/978-1-5225-0861-8.ch008
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Abstract
Information Technology (IT) governance is known to play a vital role in the corporate governance in terms of the accountability of the organization's Board of Executives to determine that organization's IT promotes to attain the goals and objectives of the organization, through employing various specific methods, processes and procedures for communication and relationship. In addition, IT governance focuses on how IT is delivering value, controlling risks, managing resources and increase performance. The aim of this work is to analyse IT governance practices used in Abu Dhabi public sector. It employs a quantitative research approach to accomplish the goals of this study. The outcomes of this work refer to important findings such as that most known and recommended international standards and IT frameworks as well as non-IT frameworks are employed by the Abu Dhabi public sector. The known frameworks and standards include ISO 9001, ITILv3, ISO 27001, ISO 20000, PMBOK, BSC, and COBIT respectively, are used as per public entities' needs to enhance the performance of public sector organizations and to comply with local, federal and governmental regulations. This work recommends many plans and best practices that can be employed by both IT governance Board and IT practitioners to leverage IT assets and improve IT governance. Ultimately, the enforcement of such recommended measures in the organizations will result in decreasing overall operational cost as well as enhancing service quality, IT governance effectiveness and interoperability between government bodies.
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