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The Influence of Institutional Environment on Quality Practices and Its Impact on Regional Development
Abstract
This chapter studied the institutional influence associated to quality practices in hotels. The aim was to interpret whether it was the normative, coercive or mimetic pressures (Institutional pressures) that influenced the three, four and five star hotels in north of Portugal. In order to accomplish these objectives the author used an investigation model that connects institutional context pressures with quality practices and quality practices with legitimacy. To study used the Institutional Theory as theoretical reference.
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