Trust in Computer-Mediated Communications: Implications for Individuals and Organizations

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Author(s): Susan K. Lippert (Drexel University, USA)
Copyright: 2009
Pages: 14
Source title: Human Computer Interaction: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Chee Siang Ang (City University of London, UK)and Panayiotis Zaphiris (City University of London, UK)
DOI: 10.4018/978-1-87828-991-9.ch139

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

This chapter explores the concepts of trust as they relate to computer-aided communications. The author defines trust for interpersonal and for inanimate technology, identifies common factors affecting quality of meaning in communication, and identifies ways businesses can foster and enhance trust independent of the medium of communication.

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Trust in Computer-Mediated Communications: Implications for Individuals and Organizations

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