Understanding an ERP System Implementation in a Higher Education Institution: A Grounded Theory Approach

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Author(s): Jose Esteves (Universitat Politecnica de Catalunya, Barcelona, Spain)and Joan Pastor (Universitat Internacional de Catalunya, Barcelona, Spain)
Copyright: 2009
Pages: 12
Source title: Human Computer Interaction: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Chee Siang Ang (City University of London, UK)and Panayiotis Zaphiris (City University of London, UK)
DOI: 10.4018/978-1-87828-991-9.ch140

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

This chapter addresses the problem of enterprise resource planning (ERP) implementation in Higher Education Institutions (HEI). It attempts to contribute to the understanding of ERP implementations in this kind of organizations by identifying and analyzing the major factors that affect this type of projects. Special attention has been paid to contextual influence and to organizational factors. The conclusions of this work suggest that most problems in ERP implementation projects are not technological but may be attributed to organizational factors. The chapter describes an in-depth case study carried out at a HEI that implemented an ERP system in 2001. The case was studied as part of a grounded theory based research project whose aim was to develop a model for the implementation of ERP systems.

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Understanding an ERP System Implementation in a Higher Education Institution: A Grounded Theory Approach

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