Usability Evaluation Methods: A Systematic Review

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Author(s): Ana Isabel Martins (University of Aveiro, Portugal), Alexandra Queirós (University of Aveiro, Portugal), Anabela G. Silva (University of Aveiro, Portugal)and Nelson Pacheco Rocha (University of Aveiro, Portugal)
Copyright: 2015
Pages: 24
Source title: Human Factors in Software Development and Design
Source Author(s)/Editor(s): Saqib Saeed (University of Dammam, Saudi Arabia), Imran Sarwar Bajwa (The Islamia University of Bahawalpur, Pakistan)and Zaigham Mahmood (University of Derby, UK & North West University, South Africa)
DOI: 10.4018/978-1-4666-6485-2.ch013

Keywords: Computer Science & IT / Information Science Reference / Systems & Software Design / Systems and Software Engineering

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Abstract

This chapter aims to identify, analyze, and classify the methodologies and methods described in the literature for the usability evaluation of systems and services based on information and communication technologies. The methodology used was a systematic review of the literature. The studies included in the analysis were classified into empirical and analytical methodologies (test, inquiry, controlled experiment, or inspection). A total of 2116 studies were included, of which 1308 were classified. In terms of results, the inquiry methodology was the most frequent in this review, followed by test, inspection, and finally, the controlled experiment methodology. A combination of methodologies is relatively common, especially the combination of test and inquiry methodologies, probably because they assess different but complementary aspects of usability contributing to a more comprehensive assessment.

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