User-Centered Evaluation of Personalized Web Sites: What's Unique?

View Sample PDF

Author(s): Sherman R. Alpert (IBM T. J. Watson Research Center, USA)and John G. Vergo (IBM T.J. Watson Research Center, USA)
Copyright: 2009
Pages: 15
Source title: Human Computer Interaction: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Chee Siang Ang (City University of London, UK)and Panayiotis Zaphiris (City University of London, UK)
DOI: 10.4018/978-1-87828-991-9.ch014

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

Purchase

View User-Centered Evaluation of Personalized Web Sites: What's Unique? on the publisher's website for pricing and purchasing information.

Abstract

In addition to traditional usability issues, evaluation studies for personalized Web sites and applications must consider concerns specific to these systems. In the general case, usability studies for computer-based applications attempt to determine whether the software, in actual use, meets users’ needs; whether users can accomplish their goals in using the software; whether users can understand and use the application (whether they comprehend what they can do and how); the rate, frequency, and severity of user errors; the rate of and time duration for task completion; and so on. But in the case of user-centered evaluations of personalized Web sites, there are additional questions and issues that must be addressed. In this paper, we present some of these, based on our experience in usability studies of a personalized e-commerce site.

The IRMA Community

Research IRM

User-Centered Evaluation of Personalized Web Sites: What's Unique?

Purchase

Abstract

Related Content

IRMA Sponsors